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Chauffeur SOP and Safety Blog

Wake Up Text / Wake Up Calls - and Preemptive Wake Up Cancel

PREEMPTIVE CANCEL 

If you know that you will be unable to answer the first or second text message, 

  1. CALL the Answering Service at 866-494-8443, the agent will answer as Albemarle Limousine. 

  2. Identify yourself as a chauffeur for Albemarle Limousine and 

  3. Tell them you need to cancel a Wake Up Call

  4. Provide the requested information

You can PREEMPTIVELY CANCEL NO MORE than 30 minutes prior to your scheduled Wake Up Text/Call time to CANCEL the Wake Up Text/Call process. ONLY PREEMPTIVELY CANCEL when you will NOT be able to respond to the 1st or 2nd text.  Responding YES to one of the TEXTS will save you time and also incurs a lower expense.

Every Chauffeur receives a Wake Up Text (and potentially, a Call) 1 hour 15 minutes prior to their reservation Spot Time. Chauffeurs who live more than 40 minutes from the garage may have a different amount of time set for their Wake Up Text/Call time. The Wake Up Text/Call is vital as it allows the Dispatch to learn in advance if a chauffeur has not responded and allows time for Dispatch to try to create a Plan B or Plan C to cover the reservation. It is the responsibility of the Chauffeur to respond to the Wake Up Text/Call prior to the Answering Service contacting the Company to state that a Wake Up did not receive a response from a Chauffeur. 

Wake Up Texts and Calls are conducted by the Company’s Answering Service, Oncall / ProComm.  Below is the process that occurs, along with a preemptive cancellation option.

If you do not preemptively CANCEL your Wake Up Text / Call the below procedure is followed.

TEXT

The first contact is a TEXT message from the Answering Service.  Respond to this TEXT within 5 Minutes with a YES.  This cancels the wake up call that follows. If you do not answer, the next step occurs.

TEXT

The second contact is a second TEXT message from the Answering Service.  Respond to this TEXT within 3 Minutes with a YES.  This cancels the wake up call that follows. If you do not answer, the next step occurs.

CALL

The third contact is a CALL from the Answering Service.  ANSWER this CALL and it concludes the process.  If you do not answer this call, you have failed to obligate the Wake Up Text/Call Agreement. 

Eric Bryant