Mobile Phone Rule Fact Sheet FMCSA Regulations

Comment

Mobile Phone Rule Fact Sheet FMCSA Regulations

New Mobile Phone Restriction Rule For Commercial Motor Vehicle Drivers

Overview and Background

A new FMCSA rule restricts the use of all hand-held mobile devices by drivers of commercial motor vehicles (CMVs). This rule-making restricts a CMV driver from holding a mobile device to make a call, or dialing by pressing more than a single button. CMV drivers who use a mobile phone while driving can only use a hands-free phone located in close proximity.

Research commissioned by FMCSA shows that the odds of being involved in a safety-critical event (e.g., crash, near-crash, unintentional lane deviation) are 6 times greater for CMV drivers who engage in dialing a mobile phone while driving than for those who do not. Dialing drivers took their eyes off the forward roadway for an average of 3.8 seconds. At 55 mph (or 80.7 feet per second), this equates to a driver traveling 306 feet, the approximate length of a football field, without looking at the roadway!

What is the definition of using a mobile telephone?

  • The use of a hand-held mobile telephone means:
    • Using at least one hand to hold a mobile phone to make a call;
    • Dialing a mobile phone by pressing more than a single button; or
    • Reaching for a mobile phone in a manner that requires a driver to maneuver so that he or she is no longer in a seated driving position, restrained by a seat belt.

What does this rule mean to drivers and carriers?

  • Fines and Penalties – Using a hand-held mobile phone while driving a CMV can result in driver disqualification. Penalties can be up to $2,750 for drivers and up to $11,000 for employers who allow or require drivers to use a hand-held communications device while driving.
  • Disqualification - Multiple violations of the prohibition of using a hand-held mobile phone while driving a CMV can result in a driver disqualification by FMCSA. Multiple violations of State laws prohibiting use of a mobile phone while driving a CMV is a serious traffic violation that could result in a disqualification by a State of drivers required to have a Commercial Drivers License.
  • What are the risks? - Using a hand-held mobile phone is risky because it requires the driver to reach for and dial the phone to make a call. Reaching for a phone out of the driver’s immediate area is risky as well as dialing because these actions take the driver’s eyes off the roadway.
  • The rule applies to drivers operating a commercial motor vehicle on a roadway, including moving forward or temporarily stationary because of traffic, traffic control devices, or other momentary delays.
  • A mounted phone is acceptable as long as it is mounted close to the driver.
  • Impact on Safety Measurement System (SMS) Results – Violations negatively impact SMS results, and they carry the maximum severity weight.

Compliance

  • Make sure the mobile telephone is within close enough proximity that it is operable while the driver is restrained by properly installed and adjusted seat belts.
  • Use an earpiece or the speaker phone function.
  • Use voice-activated dialing.
  • Use the hands-free feature. To comply, a driver must have his or her mobile telephone located where he or she is able to initiate, answer, or terminate a call by touching a single button. The driver must be in the seated driving position and properly restrained by a seat belt. Drivers are not in compliance if they unsafely reach for a mobile phone, even if they intend to use the hands-free function.

No Call, No Text, No Ticket! 

It’s very easy to comply with the new rules:

  • No REACHING
  • No HOLDING
  • No DIALING
  • No TEXTING
  • No READING

Comment

Suggestion Box

Comment

Suggestion Box

We value the feedback of all of our companies employees and we look forward to receiving your suggestions on how to make the company better at serving our clients, our community, and you!

We ask that you provide us with your name so that if we have additional questions we can reach out to you directly.  

Name *
Name

Comment

Tablet Training Part 1

Comment

Tablet Training Part 1

Please use the Wine Tour Raffle this weekend!  Encourage your guests to sign up to have a chance to win a free tour!  We choose winners monthly and announce on social media.  So they just need to give us their name and email address and then post photos and like us on FaceBook!  They can find us as BLUE RIDGE WINE EXCURSIONS.

We will teach you more about the tablets soon...

Comment

Winter Practices For Car Washing and Cleaning

Comment

Winter Practices For Car Washing and Cleaning

The hose inside at night?

Only way to keep from freezing. 


The Long hose over to the other side of the building will freeze up, possibly cracking pipes and breaking the connectors on the hoses themselves.

Not Good. 


We should use the closer outlet in wintertime, then put hose away. 

Comment

Return Procedures

Comment

Return Procedures

Section F.2: Return Procedures

Return your vehicle to the location at which you picked it up, unless directed otherwise by AL management.

When returning to the parking lot at 175 S. Pantops Drive, always park vehicles in fenced-in lot.

Log payment information on the Dispatch Return Checklist.  Place payment in an envelope and drop in the safe.  Place key on the appropriately-labeled hook on the pegboard in the back office.

Remove all food and beverage supplies from the vehicle.  Empty waters and ice packs from the coolers and place in the appropriate refrigerator/ freezer.  Place used wicker baskets and empty coolers in the supply room.

Report any lost or found items to Dispatch.  Note on dispatch return checklist and also notify manager in person if during normal business hours.

Remove all trash and miscellaneous items from the interior of the vehicle.  Wipe down seats with a damp rag, shake off floor mats, wipe up dirt and dust as necessary.

Report any difficult stains, etc. as well as any damage to the vehicle in the “Post-trip Vehicle Inspection” section of the Dispatch Return Checklist.

Complete all other sections of Dispatch Return Checklist.  The “Comments” section is important – we want to hear your thoughts about how the trip went and/or how it could have gone better.  If you notice that a particular problem is going unresolved, please bring it to the attention of a manager in person or in writing.  Place Dispatch Return Checklist in the appropriate box in the back office.

Lost and Found: All items left in vehicles by clients are to be returned to dispatch at once.  Chauffeur is to immediately inform dispatch or management about item(s) left by clients then promptly hand item over to management. Management will then notify client as to the item(s) that were recovered and make proper arrangements for the return of such.

Section F.3:  Post-trip Vehicle Inspections for CMVs:

Chauffeurs are required to complete a post-trip Vehicle Inspection portion of Dispatch Return Sheet per DOT regulations.

Please turn in completed Dispatch Return for all trips completed.  They should be attached with your trip sheet and Checklist upon return to the office.

For any item marked “X,” provide a description of the issue in the notes section, and notify a manager via email (and if possible, via text or phone call or in person) immediately, so that appropriate corrective action can be taken before vehicle is dispatched again.

Comment

Refill Gas Tank Before Returning Vehicle

Comment

Refill Gas Tank Before Returning Vehicle

Section F.1: Refill Gas Tank Before Returning Vehicle

If the gas tank is less than ¾ full, the chauffeur MUST refuel the vehicle before returning it to AVL.  In this case, please write “full” in the appropriate section of the Dispatch Return Checklist.

When the client drop-off time is between 12:00 AM midnight and 7:00 AM, some filling stations will be closed.  During these hours, refuel your vehicle at a filling station along your route back to AL if possible, but do not go out of your way to find an open filling station.  

If you are unable to refuel your vehicle for this reason, please note on your Dispatch Return Sheet.

If the gas tank is at least ¾ full, the chauffeur can return the car to AVL without refilling the tank.  Please write “3/4” in the appropriate section on the Dispatch Return Checklist.

Each set of car keys is equipped with a unique universal premium gas card that is to be used for fuel purchases only.  You have a unique ID number which you should know. You will also be required to enter the mileage.

Vehicles and Fuel Types:

Vintage Limousines MUST be refueled using 93 Octane premium gasoline when available, and never less than 91 Octane premium gasoline.

  • Mercedes Sedans MUST be refueled using 87 Octane regular unleaded gasoline.
  • GMC Yukon MUST be refueled using 87 Octane regular unleaded gasoline.
  • 14-passenger Coaches MUST be refueled using 87 Octane regular unleaded gasoline.
  • 24-passenger Coaches MUST be refueled using 89 Octane mid-grade unleaded gasoline.
  • 32-passenger Coaches MUST be refueled using 89 Octane mid-grade unleaded gasoline.
  • 47-passenger Coaches MUST be refueled using Diesel ONLY.

Comment

Collecting Payment for Extra Time / Overtime

Comment

Collecting Payment for Extra Time / Overtime

Section D.6 – Collecting Payment for Extra Time.

If a chartered run goes more than 7 minutes past the scheduled drop time, the client will be billed for extra time.  Please contact dispatch for final pricing on extra time. Do not quote the client any price other than what is communicated to you by dispatch or written on the trip sheet.

The client is responsible for the bill and as such only the client can approve additional time or an alteration to the reservation.   For example, additional time may be requested by a member of the wedding party or a member of the family who is not the client.  This must be approved by the client or a new reservation needs to be made.  For Farm-in work, the  affiliate transportation company is the client and must approve any changes to itinerary.  Contact Dispatch for assistance.

Any chauffeur who takes or accepts money not due to him/her will have their employment terminated.  This includes listing as a gratuity amounts paid for an extra stop or payment on extra time and therefore due to Albemarle Limousine & Travel Service, LLC.

Comment

Client Alcohol Policy

Comment

Client Alcohol Policy

Section D.5 - Client Alcohol Policy

There can be no alcohol consumed in the vehicle if a minor is in the back compartment of the vehicle.

  1. If there is one minor person in the back of the vehicle, you treat the entire group as if they were minors. We have a ZERO tolerance for alcohol and minors.
  2. Clients may bring alcohol, if every Client is 21 or older. Alcohol must remain in the back compartment of the limousine/vehicle or in the trunk. No Client may bring alcohol into the front compartment with the Chauffeur.  Alcohol cannot be consumed OUTSIDE the vehicle.
  3. Chauffeurs are never permitted to purchase alcohol for a Client.

Comment

Quiet Car Policy and Client Confidentiality

1 Comment

Quiet Car Policy and Client Confidentiality

Section D.4 - Quiet Car Policy & Client Confidentiality

Chauffeurs must allow for a quiet ride.  It is the expectation of our clients that they will be able to use their ride for work or their own personal business.  At the beginning of the run, address your client with a friendly greeting.  Ask if they would like music, if the temperature is comfortable for them, and inform them of the bottled water that is available.  Once these items have been addressed, please refrain from speaking to clients unless they speak to you directly.

For wine tours, chauffeurs assigned as Wine Trail Guides operate on a different policy - you are expected to engage the client with background information about the wineries they will visit.

Business travelers may choose to use their time in the vehicle to make business phone calls or engage each other in sensitive conversations.  ALL CLIENT CONVERSATIONS ARE CONFIDENTIAL - it is not the business of the chauffeur to listen or interject in the conversation, and no information overheard from clients may ever be shared with anyone, period.

1 Comment

Proper Workplace Appearance and Attire

Comment

Proper Workplace Appearance and Attire

Section A  - Proper Workplace Appearance and Attire

We want our Chauffeurs to be looking their best when they show up for every job!  Our professionalism sets us apart from the competition and appropriate grooming and attire are important in setting the tone.

Different jobs call for a different atmosphere and as such we have three categories of workplace attire for our chauffeurs.  You are responsible for showing up to your job dressed appropriately, so if you are unsure, please ask for clarification.

PLEASE NOTE that although most jobs will call for one of these two categories, some jobs will be unique and we reserve the right to ask you to adjust your dress accordingly.


Section A.1 – Appropriate grooming, appearance, etc.

An important thing to keep in mind is it’s not just what you wear, but how you wear it.  As such, we have standards for appropriate hair length, facial hair, etc., and just like with attire we reserve the right to send you home and give the day’s job to someone else if you don’t meet those standards.  Like with anything else, if you are unsure, ask!

These grooming guidelines apply for ALL WORK with Albemarle Limousine:

  • All clothing items must be clean and neatly pressed
  • Shoes must be clean and polished
  • Only conservative jewelry may be worn
  • No noticeable earrings or long hair for men
  • All hair and facial hair must be neatly groomed
  • No fragrances, colognes, strong soaps, body sprays, etc. - smell neutral!

Section A.2 – Dark Suit Attire

Dark Suit Attire is the standard dress code for non-wine trail work.  

Dark Suit Attire includes:

  • Black, dark gray, or navy pants (or skirt for women)
  • Matching Jacket
  • Neatly-pressed button-down shirt
  • Conservative necktie
  • Dress shoes
  • Appropriate socks (or hose for women)
  • Conservative belt that matches shoes, or suspenders

Section A.3 - Wedding Attire

Wedding Attire includes:

  • Black or dark gray pants (or skirt/dress** for women)
  • Matching Jacket
  • Neatly-pressed white button-down shirt
  • Conservative black bowtie*
  • Black dress shoes
  • Black socks (or hose for women)
  • Black Belt or suspenders

**Dresses must be modest with no plunging necklines or skirts that do not cover the entirety of the body when bending over or moving around. Clothing must cover undergarments. Sleeveless clothing should be worn with a sweater or cardigan.


Section A.4 – Wine Trail Attire

Wine Trail Attire is the standard dress code for wine excursions.   Formal Dark Suit Attire is also appropriate for the Wine Trail.

Wine Trail Attire includes:

  • Nice khaki/chino pants (or skirt/dress** for women)
  • Jacket optional
  • Neatly pressed button-down shirt
  • Necktie or bowtie
  • Dress shoes
  • Suspenders or a belt (if belt, please make sure it matches your shoes)

*Dresses must be modest with no plunging necklines or skirts that do not cover the entirety of the body when bending over or moving around. Clothing must cover undergarments. Sleeveless clothing should be worn with a sweater or cardigan.


Potential Exceptions

Occasionally, there may be a wedding, corporate event, airport transfer, etc., that is relaxed enough to permit Wine Trail Attire, but WE WILL TELL YOU IF THIS IS THE CASE.  Don’t assume a job is relaxed because if you assume wrong and show up underdressed you will either have to go home and change OR we may have to give the job to someone else.


A professional image is very important for our company’s reputation and we take it seriously.


If you have any questions about what you can and can’t wear, please ask!


Search For More Information:

Comment

ShiftPlanning / Shift Planning / Clock In Clock Out

Comment

ShiftPlanning / Shift Planning / Clock In Clock Out

  • Login to your account (email and password that you created when activating account)
  • Click "TimeClock" on the top red menu bar
    • If you are simply clocking in for your shift, you can click "Clock In"
    • If you are logging in to add time that you've worked:
      • Click "Add Clock Time" on the left side
      • Use the drop down menu to enter the times of when you clocked in and out
      • Choose the date (make sure to choose the appropriate date of your job for when you clocked in and when you clocked out ie: if you clocked out at 1 am after a Saturday job, it's the Sunday date)
      • Use the drop down menu under "Schedule" to choose the vehicle you were driving
      • Add any notes - We would like for the reservation number to be entered here with any other information you may feel necessary to add (tips, parking fees, extra time notes, etc)
      • Click "Add Clock Time”

Video Tutorial | Desktop ShiftPlanning | Add Clock In Clock Out Time


Comment

Car Washing Vehicle Washing

Comment

Car Washing Vehicle Washing

Supplies and Intended uses:

Using the materials properly is critical to getting a quick, quality wash and ensuring you don’t damage the vehicles.

Microfiber Towels

Fabric microfiber towels are for one thing and one thing only: Drying a clean car. NEVER use on a dirty car. If you use on a dirty car, you are essentially turning your towel into sandpaper and rubbing it against the paint. The result is swirls, scratches and hazing that looks terrible. It’s also important to note that you might not immediately notice the swirls. These things build up over time, and with how much we wash the vehicles, it doesn’t take long before a car looks like swirled mess.

ONE Exception: Micro Fibers can be used to wipe down the jambs, but major dirt and dust should be removed first. See wash instructions below for further information.

IF you do use a towel for something else, or worse drop it on the ground, you should IMMEDIATELY place it in the dirty rag bin, that is labeled “Dirty Rags.” It doesn’t take much to forget what gross thing you’ve done with a rag before immediately wiping up a wet spot on the paint, and causing swirls as described above.

White, Rough Towels

These are for tough, dirty jobs and should NEVER be used on paint!! Great for rubbing down dusty carpets, getting goup out of the cup holder, dusting the dashboard (with a CLEAN one), etc.

Paper Towels

Paper towels should NEVER touch a painted surface, ever. Paper Towels are great for cleaning wheels, because you throw the paper towel away when you are done. They can work fine and leave less lint than a microfiber when cleaning glass. Brake dust is one of the most abrasive substances known to man. NEVER use a microfiber towel for cleaning wheels.

Wash Mitts

These are the ONLY THING that should be used for washing a vehicle, and that is their ONLY purpose. Don’t use them for

Shammy

For drying a CLEAN car only. that is it.

Three Buckets-

The White and Red Bucket should both have a “grit guard.” They are blue inserts that should have a foam element that goes underneath, pushed to the bottom of the bucket. Rub the mitt against it to get the grit off the mitt and out of the wash water

Black= only for water, brushes, etc. used for wheels and tires

Red= rinse bucket

White= Soap suds bucket

When washing a car, put clean, rinsed Mitt in soap suds bucket, wash half of a panel (half a hood or so) then rinse now dirty mitt in the red rinse bucket before then going to the white bucket for more suds. Repeat process until car is clean.

Vacuum

Use should be obvious in use. Just be aware that the suck tube is quite rough, and it’s easy to scrape the paint on the door sills if you aren’t careful. Put away when finished, wrapped up properly.

California Duster

If a car is clean but just a little bit dusty, this can be a great quick option. Move across the paint LIGHTLY, occasionally shaking it out.

Car Wash Soap

Car wash soap is for washing only! Do NOT use to mop!

Wheel and Tire Cleaner-

Two varieties- one for chrome wheels and one for alloys- USE THE RIGHT ONE! Chrome cleaner can take the finish off an alloy wheel and vice versa.

Tire Shine

Use ONLY on a clean, dry tire. If you apply to a wet, dirty tire, it will “sling” getting goop all over the side of the car. Should be applied with an applicator and do not use too much.

Wheel and Tire scrub brush

Used for these things ONLY!

TIMING FOR COMPLETE EXTERIOR WASH

To be a cost effective alternative to sending the cars through the car wash on the corner, we need to hold to the following time frames for each vehicle. Let us know if there are questions on this or if you think the times are too difficult to meet.

  • Sedan - 35 minutes
  • SUV - 45 minutes
  • 14 Passenger - 1 hour
  • 24 Passenger - 1.25 hours
  • 32 Passenger - 1.25 hours
  • Vintage Car - 1 hour

Exterior Wash Steps-

  1. Rinse the Car down. Hit every spot, and try to soak it down. If in the direct sun, you might have to rinse multiple times as you are washing to keep the car wet.

  2. Wash the car using the two bucket method described above. Keep rinsing as you are washing. It helps keep the soap from drying out on the paint.

  3. Dry the vehicle. This should be done with either microfiber cloths or a shammy.

  4. Once every exterior panel is washed and rinsed and dried, do the door jambs. To do this, use the nearly dry (slightly damp and soapy is good) wash mitt to wipe down jambs quickly. After this, use a damp microfiber towel to follow up and clean up any suds, etc. If any drying is needed, a dry microfiber and be used.

  5. Wheels and tires are next. Spray the proper wheel cleaner (see above) onto each tire wheel and let soak momentarily. Using a combination of wheel brushes and paper towels, gently scrub wheels and tires clean. Get the tires fairly dry with paper towel.

  6. Apply Tire Shine using the applicator sponge to the dry tire. USE AS LITTLE AS POSSIBLE! Otherwise it will sling all over the car.

  7. Check for any missed spots, rewash as necessary using the above steps.      

POLISHING STEPS

TO BE FINALIZED

INTERIOR STEPS

Carpets need to look spotless in the rear passenger cabin.  Shake mats or vacuum as needed.  Damp cloth should be used on upholstery first. Then detergent if stain is deeper.  Damp cloth on vinyl when muddy or sticky.

Cardinal Rules:

Never let dirty things touch Paint!

Try to avoid letting soap dry on a car. If working in direct sunlight, wash then rinse one panel at a time. Ok if some rinse water dries, but soap is tough to get off.

Brake dust is the devil’s black heart in powder form!

Winter Practices For Car Cleaning -

The hose inside at night? Only way to keep from freezing. The Long hose over to the other side of the building will freeze up, possibly cracking pipes and breaking the connectors on the hoses themselves. Not Good. We should use the closer outlet in wintertime, then put hose away. 

Comment

RIC - RICHMOND INTERNATIONAL AIRPORT

Comment

RIC - RICHMOND INTERNATIONAL AIRPORT

VEHICLES ABLE TO DO RIC JOBS:

  • AVL-018
  • AVL-009
  • AVL-005
  • Sprinter 

Hello and welcome to Richmond International Airport (RIC). We are a convenient and smooth operating airport that allows for easily accessible routes from Interstate 64. Below are some notes to assist you in visiting our airport with ease for your clients.

Directions to the airport:

Interstate I-64:

I-64 is the most direct way to get to RIC from points directly west (Charlottesville) or east.

  • Follow signs to stay on I-64E
  • Take exit 197A - VA-156 S/S Airport Dr in Sandston
  • Follow S Airport Dr to Federal Rd

This is a straight shot after you exit from I-64E - stay on this road through the traffic lights. You will simply continue straight through to the airport.

***IMPORTANT*** Some GPS devices will advise you to take exit 195 onto S Laburnum Ave - THIS IS NOT INCORRECT - GPS devices will simply look for the “shortest” route. The directions are S Laburnum Ave to a left onto Route 60W then a right onto Lewis Rd to a merged left onto Norman Rd. This takes you straight to the entrance for arrivals and departures.

Interstate I-295:

This route should only be taken if I-64E has extremely heavy traffic. This route can add up to 10 minutes to the drive unless avoiding an accident or abnormally heavy traffic on 64.

  • Follow I-64E
  • Merge onto I-295 via exit 177
  • Take exit 31B to VA-156 S/N Airport Dr
  • Follow VA-156 as directed above

 

Arrivals:

  1. As you approach, you will see a sign and a merge lane to the left for “Terminal - Arrivals/Departures - P Hourly Daily”
  2. Merge left to follow sign for Arrivals/Departures - See image
  • Stay straight over bridge and past “Daily Parking”
  • Merge right where road splits between “Departures” and “Arrivals” but stay in the left hand lane
  • Follow signs for “Commercial Vehicles” - See image
  • Go through gate and transponder on windshield will open the gate - see image
  • Park in sections marked for taxis/limos not for airport shuttles
    • You may go inside the terminal with your sign to meet your client
    • Lock car - do not leave it running

Departures:

As you approach, stay left to follow sign for departures (road rises to second floor of building)

Follow the road to the appropriate door - may need to ask client which airline they are flying out. Don’t drop client off far away from the appropriate door - inconvenient and frustrating for client

PARKING:  

Pull in commercial vehicle entrance (left hand exit as approach Arrivals). Park in line with other for-hire vehicles. If you reach short or long term parking you have gone too far.  Circle around and try again. Do NOT park in short term parking or paid parking lot.  Go inside stand next to escalator with sign.

RIC Part 1 and Part 2 Videos Below

Comment

Airport Procedures

Comment

Airport Procedures

CHO - Charlottesville Albemarle Airport


Landmark Aviation - Private Charlottesville Airport


RIC - Richmond International Airport

VEHICLES ABLE TO DO RIC JOBS:

  • AVL-018
  • AVL-009
  • AVL-005
  • Sprinter 

PARKING:  Pull in commercial vehicle entrance (left hand exit as approach Arrivals). Park in line with other for-hire vehicles. If you reach short or long term parking you have gone too far.  Circle around and try again. Do NOT park in short term parking or paid parking lot.  Go inside stand next to escalator with sign.


IAD - Washington Dulles International Airport

For domestic arrivals, greet clients with a sign at the baggage claim area that corresponds to their flight.  You should be in pa

***Chauffeur MUST track flight arrival time and adjust pick-up time accordingly!***
If you get to Dulles earlier than the actual arrival time, wait at off-site location.


DCA - Reagan Washington National Airport


BWI - Baltimore Washington International Airport


LYH - Lynchburg Regional Airport

Comment