How do I cancel? What is your cancellation policy?
Cancellations must be made 3 months in advance for weddings and coach reservations or full payment of confirmed reservation is required and all deposits are nonrefundable.
If you wish to cancel, we will release the vehicle back into the available pool of vehicles. Should we be able to rebook that vehicle for another client we can fully refund you for that vehicle.
The likelihood of being able to rebook depends on the demand of the date, and how much time there is before the date. So the sooner the cancellation request comes in the better as it provide more time to potentially rebook the vehicle.
If you would like to bump up to a different size or bump down to smaller size, we can do that, given availability at the time of the request. The sooner the request to bump down or up the more likely we will be able to accommodate the request.
If you request to cancel and we are three months or more prior to the date of service, the balance owed is not due, but the deposit is retained. (If you request to cancel and we are able to rebook the vehicle for another party, your deposit, and any other money paid towards your balance is refunded.)
If you request to cancel and we are less than three months prior to the date of service, the full payment is due. (If you request to cancel and we are able to rebook the vehicle for another party, your deposit, and any other money paid towards your balance is refunded.)
Cancellation policy for hurricanes, and other weather conditions that make transportation unsafe:
If weather conditions on the date of service allow for safe transport then we consider the service as available and reserved. Refunds are not available.
If weather conditions prohibit safe transport on the date of service (ie. we are actively in a hurricane, or roads are flooded) we allow for a cancellation and refund, and we would preemptively notify the client of a cancellation. Refunds would be issued, minus processing fees.