Chauffeur Pay Structure and Performance Expectations Policy
Effective immediately, Albemarle Limousine and Travel Service is implementing a Chauffeur Pay Structure and Performance Expectations Policy. This policy applies to all chauffeur staff, whether newly hired or currently employed. The purpose of this notice is to clearly communicate the expectations, compensation structure, and disciplinary procedures associated with professional chauffeur conduct.
Chauffeurs who fail to meet Albemarle Limousine and Travel Service's operational standards may receive a Performance Notice. These standards and expectations include, but are not limited to, the guidelines outlined in the Employee Manual, the Chauffeur Handbook, all policies provided during your onboarding process, and any policies, updates, or directives issued by the company at any point during your employment. You are responsible for reviewing and adhering to all such materials, including future revisions or additions communicated by the company via email, internal portals, printed notices, or direct supervisor instruction. A Performance Notice is an internal record of performance-related concerns that may result in one or more of the following:
A formal warning
Temporary reassignment or probationary status
A pay rate adjustment may be applied, including a temporary or ongoing reduction in pay for a specific trip or period of time, down to no less than the Virginia minimum wage, depending on the severity or frequency of the performance issue.
Withholding of company-billed gratuity for the affected trip. These gratuities are assessed and controlled by the company and are not considered earned or payable to the chauffeur until disbursed. Gratuities may be reduced or withheld if performance expectations are not met.
Gratuities billed to the client (e.g., credit card tips or service charges) are not guaranteed. These are considered performance-based and may be reduced or withheld if the chauffeur fails to meet professional expectations or if a refund or discount is issued to the client. Direct cash tips provided by the client are not affected by this policy and remain the property of the chauffeur.
Performance Notices are issued at management’s discretion based on the nature, severity, or frequency of the issue. While many situations will warrant a written or verbal warning before any compensation is adjusted, some more serious incidents may result in immediate enforcement. Each occurrence is documented to ensure fairness and consistency. You will be informed in writing if a trip is subject to pay adjustment under this policy.
Examples of violations that may result in a Performance Notice include (but are not limited to):
Becoming lost or deviating from routing, causing client dissatisfaction
Causing a client refund due to unprofessional conduct or service failure
Failing to complete a Pre-Trip or Post-Trip Vehicle Inspection (DVIR)
Failing to complete the Post Reservation Feedback Survey (PRFS)
Failing to remove trash from the vehicle after a trip
Failing to respond to scheduled Wake-Up Texts or Calls repeatedly
Leaving a venue without notifying the Point of Contact (POC), dispatch, and team members
Failing to follow the assigned itinerary or being unprepared for the job
Failing to refuel the vehicle in accordance with company policy
Albemarle Limousine and Travel Service is committed to delivering safe, professional, and reliable service to every client. This requires a high standard of performance from all chauffeurs, not only in vehicle operation and inspection, but also in preparedness, communication, and client interaction. Company policies are designed to uphold those standards and ensure that each member of our team contributes to a consistent, high-quality experience. These expectations will be enforced fairly and consistently.
This policy replaces and supersedes any prior disciplinary pay structures, tip credit-based wage adjustments, or chauffeur compensation notices. All chauffeurs should consider this document the governing policy as of the effective date listed below.
Performance Notice Review Process
If you receive a Performance Notice and believe it was issued in error, you may submit a written request for review. Please email compliance@albemarlelimousine.com and include any documentation or explanation that supports your request, such as proof that you completed the Wake-Up protocol or that your situation qualifies for a documented exception.
All review requests will be evaluated in a timely and professional manner. A review may take up to 45 days from the date your request is submitted. Submission of a review request does not guarantee reversal of the action, but it ensures that your concerns will be fully considered by the Compliance Team.
Albemarle Limousine and Travel Service, LLC
Effective Date: September 25, 2025
Distributed By: HR and Compliance