Tour Terms and Conditions
By reserving a tour online, over the phone, or via email correspondence, you agree to the terms set forth. Your payment and/or deposit with Albemarle Limousine & Travel Service, LLC, Albemarle Coach, LLC, Blue Ridge Wine Excursions, Blue Ridge Excursions Unlimited, or any additional and related organizations acts as an agreement and an acknowledgement that you understand the terms and conditions of the services set forth.
The client assumes full financial liability for any damage to the limousine caused during the duration of the rental by them or any members of their party. This responsibility includes, but is not limited to: ensuring that while in Provider’s vehicles there will be no smoking, no use of illegal drugs, and no behavior that is dangerous, out of control or that may compromise and put at risk lives or property. Sanitation fee is typically $250.00 for sedans and SUVs. Up to $375 for mini-coaches and motorcoaches (for the clean up of bodily fluids, messes, etc.) "You spill? We bill."
Due to the wide variety of phones and connectors we do not supply AUX or USB cables for playing music. Please bring an AUX cord and USB cord that fits our phone if you would like to play music from your phone.
Bringing animals on board must be approved prior to reservation. Animals must weigh 50 lbs or less. Animals that are approved are subject to a $35 fee. This is an entrance fee and does not cover fees related to additional cleaning, or damage which may be caused by the animal. Any damage or additional cleaning required will be assessed after the conclusion of the reservation and will be added to your bill when your reservation is closed.
*Since we do not have a pre-set tour itinerary, and our tours are not priced per person, tasting fees are NOT included in tour cost.
Cancellations must be made 2 months in advance for weddings and coach reservations or full payment of confirmed is required and all deposits are nonrefundable. *Cancellations of service should be issued via phone and email to ensure receipt. 434-531-5802 | email@example.com
Cancellation policy for hurricanes, and other weather conditions that make transportation unsafe:
If weather conditions on the date of service allow for safe transport then we consider the service as available and reserved. Refunds are not available.
If weather conditions prohibit safe transport on the date of service (ie. we are actively in a hurricane, or roads are flooded) we allow for a cancellation and refund, and we would preemptively notify the client of a cancellation. Refunds would be issued, minus processing fees. Should you wish to transfer your date we can also do this pending availability.
Behavior that is unsafe or that is derogatory or abhorrent, or that causes a venue we visit to notify us, or your group, that you must leave, will result in an immediate cessation of service. Depending on the severity of your group's actions your group may be left at a location other than the one requested and prior to the end of your full reserved tour times length. If this occurs, you are still responsible for the entirety of your bill and any additional transportation you require from other services to return to your requested drop off location.
*Unpaid reservations balances will be billed to an on file credit card as of the service date. Credit card payments incur 5% processing fee.
*Adjustments to itineraries should be received no later than two (2) weeks prior to service date. We will attempt to accommodate itinerary changes but cannot guarantee timing and location adjustments due to pre-existing reservations. Adjustments to itineraries with less than two weeks notice will be accommodated, contingent on availability and, due to additional staff time and/or expended resources, may result in late reservation alteration fee(s) of up to $75.
*Overtime charges for Wine Tour Packages will be billed at the normal hourly rate for the tour vehicle. Please inquire about current hourly rates to know what your additional hourly charge will be.
* Gratuity is not required but can be offered if you would like to acknowledge exceptional customer service.
* Pick up locations outside of the City of Charlottesville incur a surcharge based on distance from Charlottesville.
* Any items left in the vehicle are the responsibility of the passengers. Albemarle Limousine is not responsible for any items lost during transportation service. If items are found they can be returned immediately or shipped, for an appropriate fee.
* “NO SHOW” Charges: Billed at the quoted price.
*WINE TOUR: For groups of 7 or more changes to itinerary and reservations incur a $75 Alteration Fee. Changes to itinerary may not be possible due to pre-existing reservations. Changes in group size may be accommodated given availability. Balance of originally scheduled tour will not decrease if party size decreases.
20% Date Transfer Fee may be applied for change of service date (if date change is possible)
Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. It is understood and agreed that the Provider will have no liability to the Client or any other party for any loss or damage (whether direct, indirect, or consequential) which may arise from the provision of the services. Affiliate companies are sometimes utilized in the case of mechanical issue, or due to vehicle availability.
For charges in addition to the pre-packaged time listed on the tour you reserved, hourly rate is in effect from garage to garage, to include our travel time to and from event (for non-Charlottesville events). See hourly rates by vehicle type here.
Overtime pay will apply after the first 10 minutes of prearranged time described on the confirmed reservation.
Vehicles cannot be loaded beyond seating capacity.
Limitation of liability extends to and specifically includes lost or damaged items and loss or damage due to conditions beyond Provider’s control such as acts of God, inclement weather and unforeseen mechanical failure.
We reserve the right to substitute another vehicle should inclement weather or mechanical difficulties necessitate such in the interest of safety.
FOR DESIGNED ALL INCLUSIVE TOURS:
All Inclusive Winery and Vineyards Tours Rate Includes Tasting Fees or Bottle Service At Each Winery (based on wineries policy) *Gratuity is not required or included as we feel that a gratuity should reflect the level of service received City of Charlottesville Pick Up and Drop Off (if you are unsure your location is in the City let us know and we can confirm for you). Decreasing group size may incur fees or may require full payment based on group size, vehicle reserved for your all inclusive tour, and lead time.
Due to the sometimes changing availability of wineries and their policies, we may have to substitute a winery in for one of the requested wineries on your itinerary. This is very rare that this has to be done, but we wanted to make sure you knew in advance, should we have to make any adjustments to ensure an excellent tour experience.
*Note that Designed All Inclusive Tours include tasting fees or bottle service, but Custom Tours do not include tasting fees.
GENERAL GUIDELINES: Our goal is to meet every passenger and group promptly and efficiently. Clients and passengers can usually obtain the name and cell phone number of their chauffeur or bus captain by calling our office within 24 hours of the pickup. We request all clients provide a cell phone number for the lead passenger as well as an emergency backup number. We will automatically meet our passengers with a name-board sign at airports, hotels and other large venues. Vehicles for larger groups will always have a name-board in the window on the passenger side. The sign will have the passenger’s first initial & last name or the group name. Separate pickup instructions may be substituted for any trip, but may incur additional charges.